Return & Refund Policy

Thank you for shopping with Living Water Marketplace.

We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be returned in the same condition in which it was received. Items must not have any new damage, stains, odors, excessive wear, or alterations. If applicable, original tags should remain attached. Proof of purchase is also required.

Many of the items we sell are one-of-a-kind, including carefully selected pre-owned merchandise. We encourage customers to carefully review all photos, measurements, and item descriptions before placing an order. If you have any questions before purchasing, we're happy to help.

To request a return, please contact us at returns@livingwatermarketplace.com.

Returns should be mailed to:

Living Water Trading Company LLC
PO Box 462
Mechanicsville, MD 20659

If your return request is approved, we'll provide instructions on how to return your item.

Items returned without first requesting a return will not be accepted.

Return Shipping

Unless your item arrives damaged, defective, or significantly different from its description, customers are responsible for return shipping costs.

If we made a mistake with your order or the item arrives damaged or defective, we'll work with you to make it right.

Damaged or Incorrect Items

Please inspect your order promptly upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@livingwatermarketplace.com so we can evaluate the issue and resolve it.

Exchanges

Because many of our products are one-of-a-kind, we generally cannot guarantee an exchange for the same item.

If you would like a different item, we recommend returning the original purchase (if eligible) and placing a new order once your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification, as required by applicable law.

Returned items must be in the same condition in which they were received and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Depending on your bank or credit card company, additional processing time may be required before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@livingwatermarketplace.com.